Google Play Billing, Subscriptions & Refund Policy

1. Overview of Platform Monetization

Bharat Hunar Card believes in total transparency for both customers and skilled professionals:

• Free Core Identity & Publishing: Registering an account, generating an 8-digit Bharat Hunar Card, undergoing skill KYC verification, and publishing rate cards is 100% Free.
• 0% Platform Cut on Trade Services: Payments made by customers to professionals for services (such as repair, plumbing, carpentry, or electrical work) take place directly between the parties. Bharat Hunar Card charges 0% commission and does not take transaction cuts.
• Optional Digital Value-Added Services: Professionals may optionally choose to purchase digital visibility enhancements (such as the Premium Visibility Badge or Search Boost) via Google Play In-App Billing.

Google Play In-App Billing Compliance

In strict compliance with Google Play Developer Program Policies, all digital goods, features, and subscriptions sold within the Android mobile application are processed exclusively through Google Play's Billing System. We do not use alternative payment gateways for digital features inside the Android application.

2. Digital Subscription Plans

Bharat Hunar Card offers optional digital subscriptions designed to assist professionals with local discovery:

Prices are inclusive of applicable GST (Goods and Services Tax). Prices may vary depending on promotional offers or currency conversion rates determined by Google Play.

3. Subscription Management & Cancellation

Subscriptions automatically renew unless canceled at least 24 hours before the end of the current billing cycle. You may manage or cancel your subscription at any time using standard Google Play tools:

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top right corner.
3. Select Payments & subscriptions → Subscriptions.
4. Tap Bharat Hunar Card.
5. Tap Cancel subscription and follow the on-screen instructions.

Upon cancellation, your subscription benefits will remain active through the end of the paid billing period.

4. Refund Policy for Digital In-App Purchases

Because in-app purchases and subscriptions are processed by Google Play, refund requests are governed by Google Play's Official Refund Policies:

• Within 48 Hours of Purchase: You can request a refund directly from Google Play by visiting Google Play Order History or through the Google Play Store app.
• Accidental or Unauthorized Purchases: If a family member or child made an accidental purchase, report it through Google Play's unauthorized purchase assistance within 120 days.
• Direct Developer Assistance: If you experience technical defects where a digital purchase was debited by Google Play but the feature was not activated in your account, email our billing team at billing@bharathunarcard.com with your Google Play Order Number (GPA.xxxx-xxxx-xxxx-xxxxx) and we will resolve it within 2 business days.

Physical Trade Service Payments (Peer-to-Peer)

Payments made directly by clients to skilled professionals via personal UPI QR codes, cash, or bank transfers are private transactions between independent parties. Bharat Hunar Card does not hold, process, or refund client payments for physical work executed on site. Any dispute regarding workmanship, service fees, or parts replacement must be settled directly with the respective professional.

5. Billing & Subscription Inquiries